CJN-08/2023 - Vacancy for Customer Support Associate

Job Status : Hired & Closed

Vacancy published date: 18th January 2023

Last date for accepting application:   31st January 2023


Job Requirements:

·         10th and above

·         min 6 months in International Tele Calling

Technical Skills & Competencies

Must have:

  • Neutral accent
  • Able to work in night shifts
  • Be able to muti task
  • Good conversational skills
  • Good listening skills


Good to have:

  • Typing speed, beginner level,
  • Command over language
  • Experience in working with US clients

Job Descriptions:

·         Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

·         Maintain an updated knowledge of the organization's products, services, and customer service policies

·         Document customer interactions when necessary, compiling documents and forwarding information to interested parties

·         Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

·         Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

·         Assist clients by demonstrating the use of goods and programs and answering any questions they may have

·         Participate in training opportunities provided by the organization or by outside entities

·         Establish and maintain good rapport with customers by using positive language and anticipating their needs


Salary:  Rs 6 to 10 lakhs per year


Job Type: Full Time

                  Night shifts

                  Work from Office only


Number of Vacancies: 10


Interview Mode: Face to Face


Selection process: 

1.   HR Round

2.   Technical Round



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